Refund policy

Return Policy

We offer a 10-day return policy for in-stock items only. This means the item must be received back in our possession within 10 days of the original delivery date.

To be eligible for a return, your item must be completely unworn, unused, unsized, and in new, resellable condition. The item must include all original packaging, tags, accessories, and proof of purchase.

Items that show any signs of wear, sizing, alteration, damage, or use will not be eligible for return.

To start a return, you can contact us at info@tempustakumi.com. Please note that return requests must be made within the appropriate return period. Once an eligible return request is approved, a return shipping label will be generated and provided to the client, along with instructions on how and where to send the package.

Items sent back to us without first requesting a return will not be accepted.

Please note that requesting a return within 10 days does not guarantee eligibility if the item is not received back in our possession within the 10-day return window.

You can always contact us for any return questions at info@tempustakumi.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Final Sale Items

All pre-orders and special orders are final sale.

Pre-orders and special orders are not eligible for returns, exchanges, cancellations, or refunds. By placing a pre-order or special order, you acknowledge that the item is being reserved, ordered, or produced specifically for you and is considered final sale.

We also cannot accept returns on items that have been worn, used, sized, altered, damaged after delivery, or returned without their original packaging, tags, accessories, and proof of purchase.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We do not guarantee exchanges. If you would like to exchange an eligible in-stock item, please contact us at info@tempustakumi.com.

Any exchange request will be reviewed on a case-by-case basis and will only be considered if the item is completely unworn, unused, unsized, in new, resellable condition, and received back in our possession within 10 days of the original delivery date.

Pre-orders and special orders are not eligible for exchanges.

Shipping Limitations

At this time, we do not ship to the European Union, the United Kingdom, or any other region where checkout is not made available on our website.

Any orders placed using an unsupported shipping destination may be canceled and refunded.

Refunds

We will notify you once we have received and inspected your return, and let you know if the return has been approved or not.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@tempustakumi.com.